Solar100 verifies participating solar companies by reviewing business information, company registration, relevant solar credentials, policy compliance, operations and maintenance support, and the quotation and consultation processes made available for review.
How Does Solar100 Verify Solar Companies?
Solar100 uses a solar-focused screening process to review business, credential, compliance and service-support information provided by participating solar companies.
What Is the Purpose of the Solar100 Verification Process?
The Solar100 Verification process is intended to provide users with a more consistent starting point when discovering and comparing participating solar companies.
Instead of displaying only a company name and telephone number, Solar100 requests information relating to business identity, solar services, compliance, maintenance and customer enquiry processes.
Identify the Business
Review the basic company and business registration information made available.
Review Solar Information
Consider relevant solar credentials, services and project capabilities.
Assess Compliance
Review the provider’s explanation of applicable policy and project requirements.
Review O&M Support
Understand operations, maintenance, monitoring and after-sales arrangements.
Support Comparison
Give users an additional reference before comparing quotations and project terms.
Not a Project Guarantee
Verification does not guarantee that every project will achieve a particular result.
How Does the Solar100 Verification Process Work?
- Information Submission The solar company provides business, service, credential and support information for review.
- Initial Review Solar100 organises and reviews the available information across its five core verification areas.
- Additional Clarification The provider may be asked for further answers or documents when information is incomplete or unclear.
- Status Decision Verified status may be displayed after the provider completes the applicable screening process.
The duration and scope of the review may differ according to the company’s structure, services and project categories.
What Are the Five Solar100 Verification Standards?
Solar100 uses five core areas to organise the screening process for participating solar companies.
SEDA Certified
Relevant solar certification, provider or credential information is considered during the review.
SSM Registered
The provider is expected to supply identifiable business registration information.
Gov Policy Compliant
The provider is expected to understand and consider applicable policy and project requirements.
O&M Support
The provider should explain its operations, maintenance and after-sales support arrangements.
Free Quote & Consult
Users can submit an initial enquiry without paying a Solar100 platform consultation fee.
How Does Solar100 Review Business Information?
This area helps establish that the provider can be identified as a participating business.
Information that may be requested or reviewed includes:
- Legal company name
- Trading name, where different
- SSM registration information
- Business address
- Company contact information
- Company representative’s name
- Service areas
- Types of customers served
- Company profile
- Stated years of experience
- Types of projects handled
- Branch information, where applicable
Company Identity
Helps users understand the company offering the service and the party that may issue the quotation.
Service Coverage
Helps identify the locations and project types stated as part of the provider’s capabilities.
How Does Solar100 Review Solar Credentials and Capabilities?
Solar100 may request information related to the solar services offered by the company.
The review may consider areas such as:
- SEDA-related information
- Relevant solar credentials or certifications
- Residential solar services
- Commercial solar services
- Industrial project capabilities
- Design and installation services
- Project applications and documentation
- System monitoring
- Operations and maintenance
- System upgrades or replacements
- Battery support, where applicable
- Project experience information
The type of information requested may differ because not every provider offers the same services or handles the same project categories.
How Does Solar100 Assess Gov Policy Compliant?
This area considers whether the provider can explain how it handles the policy, application and documentation requirements relevant to solar projects.
Information that may be considered includes:
- Project assessment process
- Required customer documents
- Application submission responsibilities
- Approval-related information
- Connection and commissioning requirements
- Included documentation scope
- Party responsible for applications
- Included or excluded application fees
- Ability to explain current project processes
- Consideration of applicable project requirements
How Does Solar100 Review O&M and After-Sales Support?
Solar systems may require support after installation, particularly when issues arise involving monitoring, equipment performance or warranty claims.
Providers may be asked to explain arrangements such as:
- System monitoring support
- Problem-reporting channels
- Stated response arrangements
- System inspections
- Preventive maintenance
- Cleaning services, where offered
- Inverter troubleshooting
- Warranty claim support
- Equipment replacement
- Post-installation labour support
- Optional O&M packages
- Included support period
| Support Area | What May Be Reviewed | What Customers Should Confirm |
|---|---|---|
| Monitoring | Application access, alerts and technical assistance | Who monitors the system and who should be contacted? |
| Maintenance | Inspections, cleaning and scheduled maintenance | Is it included or charged separately? |
| Warranty | Product, inverter and workmanship support | Who handles claims and related costs? |
| Response | Service channels and response-time arrangements | Are response arrangements stated in writing? |
| O&M Support | Available operations and maintenance scope | How long is support provided and what is excluded? |
How Does Solar100 Review Free Quote & Consult?
This area relates to the user’s ability to submit an initial enquiry for a consultation or quotation without paying a Solar100 platform consultation fee.
The initial process may involve:
- Submitting the property location
- Providing the electricity bill range
- Identifying the property type
- Providing roof information
- Explaining project requirements
- Holding an initial discussion
- Submitting additional electricity bills
- Providing roof photographs
- Arranging a site visit, where required
- Preparing an initial proposal
How Does Solar100 Decide Verified Partner Status?
After the available information has been reviewed and any required clarification has been received, Solar100 may determine whether the provider has completed the applicable screening process.
Status May Be Displayed When
- The business identity can be identified
- Requested information has been provided
- The five core areas have been considered
- Additional clarification has been provided where required
- Service information can reasonably be displayed
- The provider participates in the Solar100 platform
Status May Not Be Granted When
- Important information is incomplete
- The business identity is unclear
- Information conflicts and remains unexplained
- Required supporting documents are unavailable
- Support arrangements cannot be explained
- Applicable partner programme requirements are not met
Submitting information does not automatically guarantee approval or Solar100 Verified Partner status.
Does Solar100 Review Companies Again After Verification?
Verification status does not necessarily remain unchanged permanently.
Solar100 may review a company’s status again when relevant information changes or new information becomes available.
A further review may occur because:
- Company information changes
- Registration or supporting documents change
- Service areas change
- Project capabilities change
- O&M arrangements change
- Representatives or business structures change
- Previous information requires clarification
- Material customer complaints are received
- The provider does not respond to a review
- The provider withdraws from the Solar100 programme
Depending on the circumstances, status may be updated, suspended or removed.
What Are the Limits of Solar100 Verification?
Solar100 Verification is a platform screening process. It is not an engineering inspection of every project and does not guarantee all activities carried out by a company.
Solar100 does not necessarily:
- Inspect every installation site
- Assess every employee individually
- Approve every subcontractor
- Review every system design
- Approve every quotation
- Verify every savings estimate
- Inspect every completed installation
- Guarantee equipment performance
- Guarantee project completion dates
- Guarantee warranty claim approval
- Guarantee that the company always offers the lowest price
- Become the contracting party for the customer’s project
What Should Customers Still Check?
Solar100 Verification supports the review process, but it does not replace the customer’s responsibility to assess the project proposal.
- What is the legal company name issuing the quotation?
- Does the company currently operate in my area?
- Does the company have experience with my type of project?
- Who will carry out the technical assessment?
- Who will carry out the installation?
- Will any work be subcontracted?
- Why was the proposed system capacity selected?
- What exact solar panel model is included?
- What exact inverter model is included?
- What installation and electrical work is included?
- What work or costs are excluded?
- Who provides each warranty?
- Who handles O&M and warranty claims?
- What deposit and payment schedule are required?
- What is the expected project timeline?
What Warning Signs Should Customers Still Watch For?
Frequently Asked Questions
Is every company on Solar100 a Verified Partner?
Not necessarily. Solar100 Verified Partner status should be displayed specifically on the applicable provider profile.
Does Solar100 contact every authority for every company?
The review process depends on the information and documents available and the applicable verification scope. Solar100 does not necessarily carry out independent confirmation with every party for every item.
Does Solar100 inspect every completed project?
No. Solar100 Verification is a provider screening process and does not automatically include inspections of every installation site or completed project.
Does Verified status mean every quotation is approved?
No. The provider remains responsible for the technical and commercial contents of every quotation it issues.
Does Solar100 guarantee that an installer offers the lowest price?
No. Verification does not guarantee the lowest price. Customers should compare system capacity, equipment, project scope, warranties and total price.
Can Verified Partner status be removed?
Yes. Status may be updated, suspended or removed when information changes or concerns require further assessment.
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