Solar100 Verified Partner status may be suspended, restricted or removed when information requires clarification, programme requirements are no longer met, material changes are not disclosed or serious concerns remain unresolved.
Can Solar100 Verification Be Suspended or Removed?
Solar100 Verified Partner status is a reviewable platform status. It may be maintained, updated, temporarily suspended or removed depending on the provider’s information, participation, response to clarification requests and continued compliance with applicable programme requirements.
Can Solar100 Verified Partner Status Be Suspended or Removed?
Yes. Solar100 Verified Partner status is not necessarily permanent and may be reviewed when relevant information changes or concerns require clarification.
Depending on the circumstances, Solar100 may maintain the status, update the provider’s information, temporarily suspend the status, restrict how it is displayed or remove it.
Suspension Is Usually Temporary
Suspension may be used while important information, documents, complaints or programme requirements are being reviewed.
Removal May Be Longer Term
Removal may occur when participation ends, required information is not provided or applicable requirements remain unmet.
What Verification Statuses May Apply?
Verified Status Active
The provider remains listed as a Solar100 Verified Partner based on the applicable information reviewed.
Status Suspended or Under Review
The status may be temporarily limited while documents, changes, concerns or programme requirements are being clarified.
Status Removed
The provider may no longer display active Verified Partner status when participation ends or applicable requirements are not met.
How May a Solar100 Status Review Work?
The exact process may depend on the issue, available information and whether urgent action is reasonably required.
- A Change or Concern Is Identified Solar100 may become aware of changed information, inconsistencies, missing documents or a customer concern.
- Relevant Information Is Reviewed Available provider records, platform information and supporting materials may be considered.
- Clarification May Be Requested The provider may be asked to explain the issue or supply updated documents.
- Temporary Action May Be Taken Status may be limited or suspended while important information is being reviewed.
- A Status Decision Is Made Status may be maintained, updated, suspended, restored or removed.
- The Status May Be Reviewed Again A later reassessment may take place if new documents or relevant information become available.
What May Trigger a Temporary Suspension?
A temporary suspension may be considered when the matter requires clarification before active Verified Partner status should continue to be displayed.
- Important documents are incomplete
- Previously submitted information requires clarification
- Business information appears inconsistent
- Relevant credentials require confirmation
- Company ownership or management changes
- The legal business entity changes
- Service scope changes materially
- Contact or support channels become unavailable
- A complaint requires a provider response
- Warranty or O&M arrangements require clarification
- The provider does not respond within a reasonable period
- Programme requirements are being reassessed
What May Trigger Removal of Verified Partner Status?
Removal may be considered when participation ends, important requirements remain unmet or significant concerns cannot be reasonably resolved.
Can a Customer Complaint Lead to Suspension or Removal?
A complaint may trigger a review, but a complaint alone does not necessarily lead automatically to suspension or removal.
Solar100 may consider factors such as:
- The nature of the complaint
- Whether the complaint relates to verification information
- Whether supporting records are available
- Whether the provider has been asked to respond
- Whether the matter is isolated or recurring
- Whether customer safety may be involved
- Whether business information appears inaccurate
- Whether warranty or after-sales obligations are relevant
- Whether the matter is contractual or technical
- Whether urgent temporary action is reasonably required
- Whether the matter can be corrected
- Whether further information remains outstanding
Can a Solar Provider Respond Before Its Status Is Removed?
Where appropriate, a provider may be asked to clarify the relevant matter, update its information or provide supporting documents.
The provider may be asked to:
- Confirm current legal company information
- Provide updated SSM information
- Clarify relevant credentials
- Correct inaccurate profile information
- Explain changes in service scope
- Clarify technical-team arrangements
- Clarify subcontractor involvement
- Explain O&M support arrangements
- Explain warranty-support procedures
- Respond to a documented concern
- Provide relevant supporting records
- Confirm continued programme participation
Can Suspended or Removed Status Be Reinstated?
Reinstatement may be considered when the relevant issue has been clarified, corrected or reassessed and the provider again meets the applicable programme requirements.
Possible reinstatement information may include:
- Updated company documents
- Corrected business information
- Current credential information
- Clarification of service scope
- Updated contact and support details
- Updated warranty arrangements
- Evidence that inaccurate information was corrected
- Responses to outstanding clarification requests
- Confirmation of programme participation
- Other information relevant to the reassessment
| Status | Typical Meaning | Possible Next Step |
|---|---|---|
| Active | Applicable information remains satisfactory for active display. | Continue periodic updates and notify Solar100 of material changes. |
| Under Review | Important information or concerns require further clarification. | Submit requested documents or explanations. |
| Suspended | Active status is temporarily limited while the matter is reviewed. | Address outstanding information and request reassessment. |
| Removed | The provider no longer holds active Verified Partner status. | Reapplication or reassessment may be considered where applicable. |
What Are Solar100 and the Provider Responsible For?
Solar100’s Role
- Review relevant provider information
- Request reasonable clarification
- Update platform information where appropriate
- Temporarily limit status where needed
- Maintain, suspend, restore or remove status
- Apply applicable programme requirements
- Support clearer provider comparison
Solar Provider’s Role
- Provide accurate and current information
- Disclose material business changes
- Clarify credentials and service scope
- Respond to reasonable review requests
- Correct inaccurate information
- Meet applicable programme requirements
- Remain responsible for customer projects
Suspension or removal of Verified Partner status does not transfer the provider’s contractual, technical, warranty or payment obligations to Solar100.
What Are the Limits of a Suspension or Removal Decision?
Solar100 status decisions relate to participation in the Solar100 verification programme. They do not necessarily determine every legal, technical or contractual issue between a provider and its customers.
A status decision does not necessarily mean Solar100:
- Has made a court judgment
- Has issued a government enforcement decision
- Has determined criminal or civil liability
- Has inspected every customer project
- Has verified every complaint independently
- Has reviewed every quotation or contract
- Has approved every system design
- Has tested every installed component
- Has resolved every customer dispute
- Has guaranteed compensation or refunds
- Has assumed the provider’s contractual obligations
- Has replaced the customer’s own due diligence
What Should Customers Check Before Choosing a Provider?
Customers should not rely only on the presence or absence of a Solar100 badge. The actual quotation, company information and contract remain important.
- Is the provider’s Solar100 status currently active?
- What is the legal company name issuing the quotation?
- Is the SSM information still current?
- Which credentials apply to my project?
- Who will conduct the technical assessment?
- Who will perform the installation?
- Will any work be subcontracted?
- What exact equipment models are included?
- What installation work is included or excluded?
- Who provides each warranty?
- Who handles O&M and warranty claims?
- What deposit and payment schedule are required?
- What is the written project timeline?
- Does the receiving account match the legal company?
- What happens if defects or delays occur?
- Are all important promises stated in writing?
Be cautious when a provider:
Frequently Asked Questions
Can Solar100 Verification be suspended?
Yes. Status may be temporarily suspended or limited while important information, documents, complaints or programme requirements are being reviewed.
Can Solar100 Verified Partner status be removed?
Yes. Status may be removed when participation ends, required information is not provided, material concerns remain unresolved or applicable programme requirements are no longer met.
Does a complaint automatically remove a provider?
No. A complaint may trigger review, but the outcome may depend on the nature of the concern, available information and the provider’s response.
Does suspension mean the provider has committed wrongdoing?
Not necessarily. Suspension may be temporary while changed, incomplete or disputed information is being clarified.
Can a provider respond before removal?
Where appropriate, the provider may be asked to provide clarification, updated information or supporting documents before a final status decision is made.
Can suspended status be restored?
Reinstatement may be considered when the relevant matter has been clarified or corrected and the provider again meets applicable programme requirements.
Is reinstatement guaranteed after new documents are submitted?
No. Submission of additional documents does not guarantee restoration. The outcome depends on the applicable reassessment.
Does removal cancel the provider’s customer contracts?
Not automatically. Existing contracts remain subject to their own terms and the responsibilities of the parties involved.
Should customers still check the provider’s current information?
Yes. Customers should confirm current company details, credentials, service scope, quotations, warranties and payment information before proceeding.
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