A solar company may apply to become a Solar100 Verified Partner by submitting its business, credential, compliance, O&M and customer consultation information for review and completing any applicable clarification requirements.
How Can a Solar Company Become a Solar100 Verified Partner?
Solar companies that wish to participate as Solar100 Verified Partners may be required to submit business, credential, compliance, service, after-sales and customer consultation information for review.
Who May Apply to Become a Solar100 Verified Partner?
Solar100 Verified Partner participation is intended for identifiable solar businesses that provide services relevant to Malaysian residential, commercial or industrial solar customers.
Solar Installation Providers
Companies providing solar assessment, system design, installation, commissioning or related project services may apply.
Solar Support Providers
Companies providing monitoring, maintenance, repair, inspection, battery or other relevant solar support services may also be considered.
Applicants should generally be able to identify:
- The legal business or company entity
- The services offered in Malaysia
- The areas served
- The responsible contact person
- The relevant solar credentials
- The technical or installation capability
- The customer quotation process
- The warranty and support arrangements
What Is the Solar100 Verified Partner Application Process?
The applicable application process may differ according to the company’s business structure, services and project categories.
- Submit an Application The company provides its contact details, business profile and requested partnership information.
- Provide Company Information Relevant SSM, service, credential, project and customer-support information is submitted.
- Complete Initial Review Solar100 organises the submitted information according to the five applicable verification areas.
- Answer Clarification Questions Additional explanations or supporting documents may be requested when information is incomplete or unclear.
- Complete the Status Decision Solar100 determines whether the applicable verification requirements have been sufficiently addressed.
- Maintain Current Information Approved partners should notify Solar100 when material business, service or support information changes.
What Business Information Must a Solar Company Provide?
Solar100 may request information that helps identify the legal entity participating in the programme and the company responsible for customer quotations and services.
- Legal company or business name
- SSM registration information
- Business registration number
- Trading name, where applicable
- Registered address
- Operating or branch address
- Company telephone number
- Official email address
- Website or official company profile
- Authorised representative
- Service areas
- Residential, commercial or industrial focus
What Solar Credentials May Be Considered?
Relevant solar, technical or professional credential information may be considered to understand the applicant’s stated qualifications and service capability.
- SEDA-related provider information
- Relevant solar registration information
- Technical personnel information
- Training certificates
- Professional registration information
- Electrical competency information
- Credential holder name
- Credential validity period
- Credential scope
- Supporting references or documents
How Is Government Policy and Project-Process Information Reviewed?
Solar100 may consider whether the applicant can clearly explain the relevant customer, application, documentation and project-delivery process.
Information may cover:
- Customer information required for assessment
- Electricity-bill review process
- Site-assessment procedure
- Application and submission responsibilities
- Approval-process explanation
- Installation workflow
- Testing and commissioning
- Project handover process
- Estimated project timeline
- Included and excluded application services
What O&M and After-Sales Support Must Be Explained?
Applicants should be able to explain what happens after installation and how customers can request monitoring, maintenance, fault or warranty assistance.
- Monitoring-system support
- Customer fault-reporting channel
- Technical response arrangements
- Preventive maintenance services
- Panel-cleaning availability
- Inverter troubleshooting
- Warranty claim assistance
- Workmanship support
- Optional O&M packages
- Service coverage period
- Labour or transport exclusions
- Escalation or complaint process
| Support Area | What the Applicant Should Explain | Why It Matters |
|---|---|---|
| Monitoring | App access, alerts and technical assistance | Helps customers understand how system issues may be identified. |
| Maintenance | Inspection, cleaning and preventive service scope | Clarifies whether support is included or separately charged. |
| Warranty | Warranty provider, claim channel and exclusions | Helps identify who is responsible after installation. |
| Response | Contact channels and expected response arrangements | Helps customers understand how faults are handled. |
| O&M Package | Duration, included services and excluded costs | Allows more consistent comparison between providers. |
What Quote and Consultation Standards Apply?
Applicants should provide a clear initial enquiry and consultation process and explain how project-specific quotations are prepared.
- Initial enquiry contact process
- Information required before quotation
- Electricity and usage assessment
- Site-visit arrangements
- Proposed system capacity
- Panel and inverter information
- Installation scope
- Warranty information
- Project timeline
- Payment schedule
- Excluded items
- Total installed price format
What Documents May Solar100 Request?
The documents requested may differ according to the provider’s business structure, services and reason for review.
- SSM company or business information
- Company profile
- Solar-related credentials
- Technical-personnel information
- Service descriptions
- Project-process information
- Sample quotation information
- Warranty information
- O&M service information
- Customer-support channels
- Service-area information
- Additional clarification records
What Are Solar100 and the Applicant Responsible for?
Solar100’s Role
- Request relevant applicant information
- Organise submitted supporting records
- Review information for clarity and consistency
- Request reasonable clarification
- Determine platform verification status
- Display applicable partner information
- Reassess status when appropriate
Applicant’s Role
- Provide accurate and current information
- Supply relevant supporting documents
- Explain credential and service scope
- Correct inaccurate information
- Notify Solar100 of material changes
- Issue customer quotations and contracts
- Remain responsible for each solar project
Solar100 is not the applicant’s installer, equipment manufacturer, engineering consultant, contracting party, warranty provider or government approving authority.
How Is Solar100 Verified Partner Status Decided?
Solar100 may display Verified Partner status when the applicable review areas have been sufficiently addressed and the provider’s information can reasonably be presented through the platform.
Status May Be Considered When
The company identity is clear, requested information is provided, relevant documents are available and clarification questions have been reasonably answered.
Status May Not Be Granted When
Important information is incomplete, conflicting, unavailable, outdated or insufficient to explain the applicant’s identity, credentials or support arrangements.
Possible reasons status may not be granted include:
Does a Verified Partner Need to Maintain Its Status?
Yes. Solar100 Verified Partner status is not necessarily permanent and may be reviewed when relevant information changes or concerns arise.
A reassessment may be triggered when:
- Company or SSM information changes
- Credentials expire or change scope
- Technical personnel change
- Service areas change
- Project capabilities change
- O&M arrangements change
- Customer-support channels change
- Material complaints require clarification
- The provider does not respond to review requests
- The provider leaves the applicable programme
What Should a Solar Company Prepare Before Applying?
- What is the legal entity applying to Solar100?
- Which company will issue customer quotations?
- Which company will receive customer payments?
- Which residential, commercial or industrial services are offered?
- Which credentials relate to those services?
- Who holds the relevant credentials?
- Who performs assessment, design and installation work?
- Will subcontractors be used?
- How are applications and approvals handled?
- What warranties are offered?
- How are warranty claims handled?
- What O&M and monitoring support is available?
- What fees may customers need to pay?
- Who will update Solar100 when information changes?
Frequently Asked Questions
Can any solar company become a Solar100 Verified Partner?
A solar company may apply, but Verified Partner status is not automatic. The applicant must complete the applicable information, document and clarification process.
What are the five Solar100 verification areas?
The five core areas are SEDA Certified, SSM Registered, Gov Policy Compliant, O&M Support and Free Quote & Consult.
Does Solar100 require SSM information?
Solar100 may request SSM-related information to identify the legal business or company participating in the programme.
Does paying a listing fee guarantee verification?
No. Commercial participation or payment should not be interpreted as automatic approval of the applicable verification requirements.
How long does the application process take?
The review period may differ according to the completeness of the information, the service scope and whether additional clarification is required.
Can Solar100 request additional documents?
Yes. Additional information or supporting documents may be requested when submitted details are incomplete, unclear, inconsistent or relevant to a reassessment.
Is Verified Partner status permanent?
No. Status may be reviewed, updated, suspended or removed when company, credential, service or support information changes.
Does Verified Partner status guarantee every installation?
No. Verification is a platform screening and trust indicator. It does not guarantee installation quality, electricity savings, system performance, completion dates or warranty outcomes.
Interested in Becoming a Solar100 Verified Partner?
Submit your company information, service coverage and solar capabilities to begin an initial Solar100 partnership and verification discussion.
Apply to Become a Solar100 Partner